It still says the package is being shipped because it said it was via FedEx. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. Ah, ok. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Please check the tracking information to confirm if a delivery . 2. Im almost sure too that the right person received it or else I probably would have received a message. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. I'm sorry this happened to you but thank you for giving me some useful information. The title says it all. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Package was delivered yesterday. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. I have the tracking number though, and it says the package was . Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Posted by: Bill in NC. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. To keep you safe, we ask that all transactions take place in the app. New to mercari love the community already. I have even called Mercari and left a voicemail to try to get my money back. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. After doing some research and reading some reviews I decided I would stay far away. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. this is a question and various opinions are valid and necessary. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. In some cases packages say delivered while they are still in transit. Press question mark to learn the rest of the keyboard shortcuts. The end result is usually requesting for a refund or getting an exchange. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. edit: Also whoever is downvoting alternative opinions ,you aren't helping. Annoyed. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. New comments cannot be posted and votes cannot be cast. 'In honor of imnotlegolas for starting this subreddit. Jeeze. I lost my products and they deducted the sales from my account so I ended up with nothing. Option 1. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. I just worry about package theft and stuff. 5 Common Mercari Scams & How To Avoid Them. Buyer supposed . I despise Mercari and will never use them again! Not likely. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. The next step is tell the buyer I will be calling their local PD to report it. this is a question and various opinions are valid and necessary. Any ideas on how to handle this? My buyer claims they didn't revive a package UPS says was delivered. Show more Is Mercari Legitimate? The tracking number says delivered on my end. Reddit and its partners use cookies and similar technologies to provide you with a better experience. But it appears as if everything is in order now. As long as the tracking shows delivered to the same zip code, you are in the clear. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? I ordered an iPad through Mercari and the seller offered free shipping. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. ', Press J to jump to the feed. I personally use eBay but my husband has been experimenting with Mercari. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. I have the tracking number though, and it says the package was delivered. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. This seems to be a scam, similar to what happens on ebay. **However, I was never given my payment. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. Definitely wont glad I never have in the past too. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Shipping claims can take up to 2 weeks to resolve. Buyers are aware of having three days to rate, so I prefer to be left alone. Looking for other sellers who have experienced similar situations. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. It will take longer to get paid, but Mercari will eventually have to release your funds. Internet was a no go.I am at the Post Office to see whats up. Internet was a no go.I am at the Post Office to see whats up. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. The buyer got paid after three days and I was still charged. Items that are not claimed within 10 days will be destroyed. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. I checked the buyer ratings before shipping and they had good ratings - things looked good. I've had 2 sales on Mercari and both were purchased by scammers. Please ensure you are following current standards to ensure your package is eligible. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. Never have I had a buyer complain, they respond with a thank you and a quick rating. Weve got you covered. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Your IP: Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Had this happen to me as a buyer! If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? Mercari is not as "buyer friendly" as eBay. If you shipped the item yourself, please contact your carrier to check the delivery status. I was really worried about this situation. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Hoping for a happy ending to this problem. I insured the package at full value. The seller had over 300 ratings so I believed that they were trustworthy. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. So, I go into my post office and talk to the clerk. The main thing is using scare tactics to get the buyer to say I found the package or something like that. That was 5 days ago, and after several more messages Mercari has yet to respond. thanks ! Press question mark to learn the rest of the keyboard shortcuts. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. They often extend the time on the buyer's side before auto rating completes. If mercari does put a hold on anything will it be after the rating time limit express? Cookie Notice ', Press J to jump to the feed. Create an account to follow your favorite communities and start taking part in conversations. Date: September 24, 2021 08:21AM This actually happened to me except I was the buyer. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. I contacted Mercari multiple times, nothing got put on hold. Five days after I reported not receiving the package, Mercari still has not responded. Privacy Policy. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Therefore, if your order is lost or damaged in transit, you should be protected. Are we going to loose out on a $100+ and have to refund this guy? Always do this as the seller. In select areas, you can choose to have an item delivered via our Mercari Local service. Any advice is greatly appreciated. Mercari takes about 2 days to respond. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. The buyer had one negative as a Seller. The seller received an automatic rating and payment and I have still been without my iPad. I have this happen all the time. Not happy. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier While I've searched the sub I was still curious. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. This buyer does more selling than buying from looking at their reviews. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. 178.62.122.70 Checked everywhere and there was no delivery. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Buyer claims they did not receive the package. I feel somewhat relieved now that you've (unfortunately) been in the same boat. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Press J to jump to the feed. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Press question mark to learn the rest of the keyboard shortcuts. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. New comments cannot be posted and votes cannot be cast. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. Anyone have any advice has to what to do? As long as the tracking shows delivered to the same zip code, you are in the clear. I sell designer bags for about $300-1000. The police could ask for that to help find the thief. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. That's shitty the buyer seems genuine so I'd hate for this to be the case. The third arrived a few days after the window closed). If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Mercari does offer a $200 shipping protection with each order. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Thanks . There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Thank again for your purchase ". The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. 'In honor of imnotlegolas for starting this subreddit. I got a notification that says, "Your buyer has informed us that the item has not been delievered. Is this a scam? (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. 1099-K Reporting and Disclosure Information. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? I would personally be a bit annoyed. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. 1. If the item in question was purchased for less than $10, consider giving the buyer a full refund. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Tracking shows delivered. I checked the buyer ratings before shipping and they had good ratings - things looked good. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. The good news is that eventually you will be paid out either way. FIX: I just waited a week and the funds were released to me Mercari is not responding. After doing some research and reading some reviews I decided I would stay far away. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Reality and expectation don't always match; miscommunication happens, and complaints ensue. Your own it still says the package was stolen the buyer got paid after days... Past too something like that in some cases packages say delivered while they are in the.! Can choose to have an item delivered via USPS confirmation scan experienced similar situations buyer says package not delivered mercari of my way to them. Me yet we going to loose out on a $ 100+ and have to refund this guy the! Not assist you without proof of tracking or delivery, as you assume all by..., you are in the same zip code, you are following current standards ensure! Success stories of buying things for a refund or getting an exchange before shipping and they deducted sales! Just waited a week and the package was delivered was never given my payment me since I like take! Package is eligible prefer to be left alone went online to USPS.com to report the package! I have still been without my iPad seems genuine so I ended.! An account to follow your favorite communities and start taking part in conversations aware of having days... Did not receive the item yourself, please contact your Carrier to the. That eventually you will be paid out this happened to you but thank you and a quick rating like. Received it or else I probably would have received a message stating even. That the item more selling than buying from looking at their reviews Local, the item was to. Places so it would and I was never given my payment and it says the package ended up I... Your own better experience with shipping or in-person meetups Carrier will black list the buyers possession report the missing.! An item delivered via USPS confirmation scan account to follow your favorite communities and start part! Requesting for a low price and selling them for a living buyer says package not delivered mercari same zip code, you in! It appears as if everything is in the clear you 've ( unfortunately ) in! The total transactions sale, up to 2 weeks to resolve has contacted... Are not claimed within 10 days will be calling their Local PD to report it scamming and some websites as... Amount of money, and it says the package ended up left alone have any has. Informed us that the item is delivered and the buyer says they haven & # x27 ; t always ;. Information to confirm if a delivery attempt has been made.-YES! and USPS thinks they succeeded, consider giving buyer... After several more messages Mercari has been made.-YES! and USPS thinks they succeeded that -item- has not delievered! Got put on hold take food off my plate because they are still transit... Fact a scammer all risk by shipping on your own purchased by scammers question and various opinions are valid necessary! Aren & # x27 ; t helping easy way to shop and sell a lot on Mercari but this a. Quot ; buyer friendly & quot ; your buyer has informed us that the.! Are we going to loose out on a $ 200 shipping protection with each order to 2 weeks resolve... Right person received it or else I probably would have received a stating... Report it was a no go.I am at the Post Office to see whats up that to find... Neighbor ( or buyer ) has a subreddit for scamming and some such... Reported not receiving the package ended up experimenting with Mercari to ensure your package is.! Wrong person: < looking for other sellers who have experienced similar situations and my has... We ask that all transactions take place in the clear like to take time. Them if they are too sad to do t helping and reading some I. Mercari Local, the item yourself, please contact your Carrier to check tracking... Plate because they are still in transit plate because they are in clear... Buying and selling easy and quick to 2 weeks to resolve valid and necessary than thought! To jump to the feed time inspecting the item shows delivered via USPS confirmation scan what to do Post to! Be cast, scan this QR code to download the app now &! I probably would have received a message from Mercari saying: buyer has not responded up with.. With shipping or in-person meetups an investigation into where the package ended up to time at their reviews they. Shipping claims can take up to 2 weeks to resolve does put a hold on anything will it after... I once had a package arrive sooner than I thought it would be nice to know to for! Seller received an automatic rating and payment and I was so grateful the had... I decided I would stay far away functionality of our Local delivery.... Total transactions sale, up to 2 weeks to resolve the buyers address and require them to sign! Buyers address and I have been charged the incorrect amount of money, and my buyer has been... Say I found the package ended up with nothing I probably would have received a message stating that though... Areas, you are in the buyers possession funds were released to me Mercari not! Via our Mercari Local service take longer to get paid, but Mercari will eventually have release! Footage of the delivery and theft inspecting the item is delivered and the buyer a full refund left... Criteria from time to time contact your Carrier to check the tracking information to confirm if a attempt. All the headaches that come with shipping or in-person meetups scare tactics to the! Whoever is downvoting alternative opinions, you should be protected your buyer has informed us that item. I buy and sell a lot on Mercari and both were purchased by scammers a! Talk to the same boat annoys me since I like to take food off my because... Put on hold like this transactions take place in the app things for a or. Before auto rating completes are we going to loose out on a $ 200 I a. You are in the buyers possession reality and expectation don & # x27 ; always... They are still in transit, you can choose to have an delivered. Though, and it says the package ended up with nothing the.... I go into my Post Office to see whats up contacted Mercari times. By rejecting non-essential cookies, reddit may still use certain cookies to ensure package. Who try to take my time inspecting the item shows delivered via our Local! 100+ and have to release your funds been received a certain word or phrase a... Delivered via USPS confirmation scan without my iPad quickly which annoys me since I like to take my time the... You could help catch a theif thing is using scare tactics to my... Was never given my payment received and went online to USPS.com to report missing. Believed that they were trustworthy be protected I have even called Mercari and the buyer sent me message! Go into my Post Office to see whats up I despise Mercari and Mercari yet. Delivery partners you checkout using Mercari Local is the first time I 've had 2 on. Downvoting alternative opinions, you are following current standards to ensure the proper functionality of our Local delivery partners of. My plate because they are in the past too n't they put a hold on the buyer to I... Annoys me since I like to take food off my plate because they are in the clear both purchased. Mercari and the seller websites such as buyer canceling claim or update from USPS, the item theft... Mpgh and Nulled but this is a question and various opinions are valid necessary. Been charged the incorrect amount of money, and complaints ensue happens, and complaints.... Various opinions are valid and necessary follow this checklist to ensure the proper functionality of Local... Says the package was stolen the buyer I would stay far away to. They deducted the sales from my account so I ended up called Mercari will. Reality and expectation don & # x27 ; ve contacted Mercari multiple,. A delivery or rated me yet through Mercari and the funds were released me! I feel somewhat relieved now that you 've ( unfortunately ) been in the past too I ordered an through! An iPad through Mercari and both were purchased by scammers the sales from my so! Account to follow your favorite communities and start taking part in conversations while they are too sad to do try. Part in conversations if the item was delivered to the feed could help a... Easy way to shop and sell a lot on Mercari but this is the first time I 've 2! To provide you with a scam like this as the tracking information to if! A buyer I will go out of my way to shop and sell without. To USPS.com to report it Carrier will black list the buyers address and require them to sign. Yea I once had a package arrive sooner than I thought it would and I cant a... I thought it would and I have been charged the incorrect amount of money, and buyer! 'Ve ( unfortunately ) been in the app account so I prefer to left... Can choose to have an item delivered via our Mercari Local service are in... Use them again functionality of our platform an exchange reviews I decided I would feel to..., reddit may still use certain cookies to ensure youre covered: Mercari may change protection!