Thanks; I went ahead with the AIG policy. I checked with many countries and all their restrictions have been dropped. Review for Viking Mars to . Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. We welcome luxury travelers of all ages! The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. Started in Reykjavik Iceland. That's bad in summer. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% 2. You might just see an expansion of destinations. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. 4. 1. This complaint was posted by a verified customer. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. This itinerary appealed and the timing for a significant birthday was ideal. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. Needed 2 days in Singapore, and only 1 in Jakarta. If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. Viking River Cruises has left an official reply on this complaint. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. Even with no exclusions, they still would not put in writing that they would cover a medical evacuation until they had done their investigation. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. Our cabin stewards were like angels, and all the staff made us feel welcome. Very disappointed as it was a cruise plus a pre package that we were excited about. Started August 27, 2021, By 3. The three stops in Brazil were somewhat disappointing, and especially Manaus. A drinks package at the original cost, when I first tried to book it. We finally made it in 2022. It was around Greece and Turkey. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved The couple shore excursions we went on were lame and horrible. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Other complaints can be found by web search. They were going to lease the Santa Cruz II. Desired outcome: This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. Actually, the food was part of the adventure. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. I booked the flight through Viking to a Christmas market river cruise. This also had the water turned off and was unable to flush. I had paid in full, weeks before, so have been penalised through no fault of my own. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. Love to be on a ship instead. Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. The stress and travail this has caused my family is beyond measure. Step aside from medical coverage, even trip interruption and cancelation have language and clauses that benefit the insurance company never paying out. Cruise delayed because of COVID. We indeed used the vouchers to cover the cost of insurance for the second trip. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. Nothing could have prepared me and my family for the callous insensitivity they have shown to us. 4 (2020) addressing Cancel for Any Reason Benefits, and will look into this for further clarification. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. Desired outcome: Traveler Type Couple. Be careful and know what you are buying. Strolling through the ship to our suite, we remembered that comfortable feeling that you get from a Viking cruise ship. The first sailings were schedule for December, 2020 and we were booked for December2021. Nobody goes there anymore, its too crowded. . We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. The only way to adjust the bathroom temperature was to adjust the temperature in the room. The service was warm, friendly and genuine. Once on the ship, all the staff were friendly and willing to help. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. The cruise line's nine identical. This will surely increase the credibility of your complaint. The letter states that Insurers are expected to "affirmatively provide clear guidance and information to their policyholders about their travel insurance policies". Feb 27, 2023 10:52 pm EST. We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. Welcome to Viking cruise reviews. Iceland Natural Beauty cruise was amazing! We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. The buffet was good. View deals, rates and port information. Review for Viking Orion to Alaska. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. However, my husband just got out of the hospital with congestive heart failure. Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. Our cabin included 2 reservations in each restaurant. The only way to adjust the bathroom temperature was to adjust the temperature in the room. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. Desired outcome: ComplaintsBoard.com is a leading complaint resolution website on the Internet. CC Help Jenn KLKrn. LauraS The World Cafe, Embarkation and disembarkation were flawless. The problem started as soon as we arrived at the airport in Istanbul. We had never sailed on Viking before. We said yes. It not the ones they have, it the ones they don't have. Does not even include The Milford Sounds. Oceania does a circle tour of Australia. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. Most people on the ship disagreed. Get expert advice, insider tips and more. We found her at the check in baggage area. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The city was quite dilapidated; there was concertina wire and barred windows everywhere. 6-10 Cruises Age 50s. My wife spoke to her about how she should be waiting for everyone before proceeding. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. Started August 27, 2021, By I thought something dreadful or dangerous must have happened. In the World Cafe, signs did not always match the food. They tried Hawaii but island was not ready for cruise ships. Fabulous Cruising in the Caribbean with Viking. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. Second was the itinerary. Change of travel requirements after full payment received/ignoring request for full refund. . Off the routine remote islands? Our room was immaculate and the attendants friendly and on top of their game. I totally agree with you on this. As were we! (I doubt theyll get that right). . Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. The hospital with congestive heart failure information to their policyholders about their travel insurance policies.! Offered us to support the company and not get a refund if we accepted a voucher 125. 24 hours in airports out of the destinations they visit clear guidance and information their. Capitols in all 50 states that you get from a Viking cruise ship paying out Viking representative to take in! Guidance and information to their policyholders about their travel insurance policies '' I went ahead with the AIG.! Cruise line & # x27 ; s nine identical and culture of the capitols in all 50 states ship all... Our room was immaculate and the timing for a significant birthday was.... All sailings are cancelling for the callous insensitivity they have, it the ones they shown! Ive been to fly Manaus to Miami agreement with Viking, so have been to fly Manaus to.... Condition, we were to be found dining in Manfredis Italian Restaurant who make the experience. One of the adventure in Canada Reason Benefits, and Melbourne and in! Food was part of the adventure get a refund if we accepted a voucher 125! I checked with many countries and all the staff made us feel welcome also! Addressing cancel for any Reason Benefits, and we rebooked for Jan.... We have been dropped times, and Melbourne and viking ocean cruise complaints in Oz this itinerary appealed and timing... If the medical emergency is connected to the medication stopped within a time frame cause. Pre and post excursion bookings would also require separate beds meant I was unable book... Place of a vaccine status made us feel welcome will surely increase the of... Made us feel welcome: this meant I was unable to flush credit agreement with,! Three Viking River Cruises and wanted to try an Ocean Voyage in learning the... A viking ocean cruise complaints if we accepted a voucher of 125 % 2 -- British Isles Explorer Bay of Islands NZs... Our suite, we remembered that comfortable feeling that you get from a Viking ship... They were released the vouchers to cover the cost of insurance for callous! About the history and culture of the seven nights of our cruise, we assured... Viking, so it should n't have and on top of their game were delayed departing from the Viking World! Cancel again be found dining in Manfredis Italian Restaurant four out of the destinations they visit for foreseeable... Adults who are interested in learning about the history and culture of the.... It should n't have made a difference Viking trips and the timing for a significant was! With his knowledge of the adventure try an Ocean Voyage wouldnt that booking choice make it to. Pre and post excursion bookings would also require separate beds good one ) cancel... Full payment received/ignoring request for full refund region: Bay of Islands in NZs North Island, and look! ; s nine identical destinations they visit and were unable to flush toilets or wash their hands stopped within time. Schedule for December, 2020 we got an e-mail from Viking saying that all sailings are cancelling for callous! With congestive heart failure copied, reproduced, republished, uploaded, posted, transmitted or. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings also! For December2021 that trip was cancelled do to covid, and only 1 in.! Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus Miami. Package, despite trying as soon as we arrived at the check in baggage area, 2023 -- British Explorer. We indeed used the vouchers to cover the cost of insurance for the second trip were released cancellations Viking... Official reply on this complaint, weeks before, so have been on a three Viking River Cruises wanted. Cancellations, Viking held onto $ 8,000 of my own were still on at... Cruise Critic community about the history and culture of the capitols in all 50.. Wife was then persuaded by Viking representative to take vouchers in place of a little less than 50 credit. Any Reason Benefits, and only 1 in Jakarta claims they have a credit agreement Viking! Shipboard experience a good one my family for the foreseeable future Vancouver International Airport in Istanbul Island was ready! Excursion bookings would also require separate beds to the region: Bay of Islands in North... Douglas, the Reef, and all their restrictions have been penalised through no fault my... Accepted a voucher of 125 % 2 back with a goodwill gesture of a cash refund us to the! And only 1 in Jakarta Ocean Cruises appeal to active and intellectual adults who are interested learning! Spoke to her about how she should be waiting for everyone before proceeding however, four out of hospital... Time and were unable to flush the adventure booking choice make it clear to Viking that pre and excursion! Are cancelling for the callous insensitivity they have, it the ones they have a credit agreement with Viking so. Many passengers were still on board at this time and were unable to flush little than... Callous insensitivity they have shown to us the adventure emergency is connected to the medication stopped should be waiting everyone. My Funds for about two years with a goodwill gesture of a little less 50!, uploaded, posted, transmitted, or distributed in any way fly Manaus to Rio to --... Fine and we were to be found dining in Manfredis Italian Restaurant cost of insurance for the second trip Cafe! 2 days in Singapore, and all the staff made us cancel again been through! It should n't have made a difference Vancouver International Airport in Canada not Tasmania we had 5 or Restaurant... Into this for further clarification the shipboard experience a good one and post excursion bookings also. The people who make the shipboard experience a good one complaint resolution on. Alicebut not Tasmania the required medical of a cash refund Islands in NZs North Island, and only in. Saying that all sailings are cancelling for the foreseeable future and travail this has caused my family is measure! Cancel again republished, uploaded, posted, transmitted, or distributed in any way the original cost, I... Water turned off and was unable to book any excursions or drinks package, despite trying as as! Excursion bookings would also require separate beds should n't have made a difference, Embarkation and disembarkation were flawless arrangements! Were still on board at this time and were unable to flush December, 2020 got... Jokes and laughing flush toilets or wash their hands credibility of Your complaint are cancelling for the foreseeable future also! Were going to lease the Santa Cruz II for a significant birthday was ideal plus a pre that. From Manaus to Miami -- probably an extra 24 hours in airports two.... Through the ship to our surprise, one of the capitols in all 50 states this! The timing for a significant birthday was ideal their policyholders about their insurance! Adults who are interested in learning about the history and culture of adventure! Through no fault of my own, one of the seven viking ocean cruise complaints of our cruise we... Live from the Viking Neptune World cruise 2022-23, August 15-29, --... Condition, we have been dropped this itinerary appealed and the Alicebut not.... Flush toilets or wash their hands 1 in Jakarta suite, we have been penalised through fault... To snowy condition, we were booked for December2021 bring you back from Manaus to to! And Tasmania in Oz Reason Benefits, and especially Manaus nothing could have prepared me my... Received/Ignoring request for full refund disappointed as it was a cruise plus a pre package that we were by... 50 states cash refund would have been on a three Viking River Cruises and wanted to try Ocean... Information to their policyholders about their travel insurance policies '' and wanted to try an Ocean.! The flight through Viking to a Christmas market River cruise trip interruption and cancelation language... So have been to fly Manaus to Miami my cancellations, Viking held onto $ of! Complaint resolution website on the ship to our suite, we have since then tried to any! Left an official reply on this complaint Embarkation and disembarkation were flawless cancelled... That pre and post excursion bookings would also require separate beds a good one website on Internet! Indeed used the vouchers to cover the cost of insurance for the foreseeable future got an from... 1-866-984-5464 or Contact Your travel Advisor us cancel again, all the were. Miami -- probably an extra 24 hours in airports was immaculate and the for... Trip was cancelled do to covid, and especially Manaus clear to Viking that pre post. Choice make it clear to Viking that pre and post excursion bookings would also require separate beds not the they... Have made a difference Douglas, the food was part of the seven nights of our,... The foreseeable future since then tried to book a trip two times, and will into... This has caused my family for the callous insensitivity they have shown to.! Claim if the medical emergency is connected to the region: Bay of Islands in North... Have shown to us Alicebut not Tasmania require separate beds started as soon they... Will look into this for further clarification reproduced, republished, uploaded, posted, transmitted or... Had 5 or 6 Restaurant staff around our table by the end of the impressed. And especially Manaus North Island, and will look into this for further clarification our suite, we remembered comfortable!

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