The staff is very friendly and will take all the time you want to answer all your questions and find a great fit for you. Very surprised and shocked at the quality and what we believe to be very inexpensive workmanship.. A ton of staples are holding these chairs together .. We also own 2 leather couches and I'd much prefer the comfort of the Non -LAZBOY brand.. Do not waste your hard earned money like we did !!! Other recliners need anywhere from 8-20 inches of space from a wall to fully recline. Called inquiring about lifetime warranty, apparently it's only for parts and it would be another $200+ for labor to repair. I would not recommend buying a Lazy Boy product, if something goes wrong you cant get them out to repair them!!!! My couch is less than 6 months old and is totally broken. I gave them the full list of issues that I was having with the chair and asked them to please consider making it right. Service was delayed two months until December 10, 2020. So many fun choices with such comfort. So, which one is the best? Prior to my recent purchase, my only knowledge of La-Z-Boy is that my step-grandfather once bought a recliner chair from them in the late 80s. 10% off only. (Fabric not found locally). La-Z-Boy just happened to have a set that I liked. Very surprised as we have 2 rocker recliners and they are very comfy.Will not go back to Lazyboy again. Thanks everyone. Unfortunately, it seems to be becoming more and more commonplace that manufacturers and businesses will NOT stand behind their products, or their own warranties. Our Lazy Boy died, and we just purchased a Smith Bros Recliner, made in Indiana,kiln dried lumber, and 8 way hand tied springs. The lack of professionalism of the sales staff and interior design staff was the worst, but we also had damaged furniture delivered, were given the wrong information several times about what the company can and would do about it, and were sadly disappointed every time we asked for them to stand by their products and services. Have either of you had problems with your Lazyboy? Two years later it's junk. About 12 years ago my wife and I bought a living room set from Lazy Boy and it was great quality. He was extremely patient and informative and helpful. Sarah had Wednesdays and Thursdays off, but another agent told me that it would be delivered on the 19th. They re-ordered another set assuring me England was a goodcompany. I called la z boy and told them of the problem and they said they would cover the parts but not the repair. 3 stars to the salesman at La-Z-Boy Santa Rosa, 4 stars to the warehouse, and 5 stars to the delivery people today. When comparing furniture on the basis of cost alone, Ashley is typically cheaper than La-Z-Boy Home Furnishings & Dcor. I bought a Lazyboy office chair about two years ago spending almost $300 which I thought was made of leather. We came during one of their "we pay the sales-tax" deals and ended up getting a recliner at a really great price. When I viewed the more than 400 complaints to BBB in 2020, I saw that LazyBoy no longer cares at all about quality, farms out repairs to a different furniture repair company, leaves customers on hold endlessly (which hiring would fix), delays warranty service for months (which hiring more staff would fix), and pretends to care while disregarding the issues. Two servicemen from Comfort Care advised nothing is broken on the couch - this is how it is made. We spent a good amount of money that day and from the start there were issues. There are other MUCH LESS expensive brands out there that hold up to quality and customer service and I would buy from again in a heartbeat! Overall, customers have good things to say about comfort and delivery, with some exceptions around perceived quality and durability. Great selections and so many ways to personalize your home. So I went to La-Z-Boy furniture. Assured by four furniture stores that England was a qualityfurniture maker owned by La Z Boy. I talked to a sales person they said to use it for a while and see if it got better, it did not. We've tested a huge range of the Home Furnishings Vs Lazy Boy In this guide, we will look at The Top 10 Best Home Furnishings Vs Lazy Boy available on the market. When they were delivered, the workmanship was horrible. After an awful experience at the Scottsdale store I called the Glendale store and spoke with Adam. I had intended to get a sofa and side chair, but after learning that they would not be able to deliver a sofa-recliner up 15 steps, I opted for 2 club chairs and a swivel side-chair. They are not pushy like some places, they give you your space to look around and find what you are interested in and when you're ready then they are ready to help. I attempted to purchase a sofa from LazyBoy and after 5 months of excuses and dozens of emails and phone calls with customer service, I was finally forced to dispute charges and get a refund. and Patty knew virtually everything, and it was clear her answers were real and specific as opposed to the generic, BS answers a lot of sales people give and think no one will notice. My bank is reputable, and I've been a customer for many years, but I was helpless when they ignored all the documentation provided to back up my statements. Have always owned la z boys. One broke completely apart and another cracked. Best Home Furnishings boasts one of the largest selections of products in the industry. Thus, you can purchase at any lazy boy furniture near me. Double sofa all materials are peeling except leather. She wasn't pushy and was very down to earth. In addition, on Google they are only able to achieve a 3.6 star rating. A lot of the brands can have a pretty harsh recline with limited adjustment. We recently purchased our second couch, plus a love seat and ottoman, from La-Z-Boy and it was a wonderful experience. So we called Lazy Boy and asked if they still had a side table that we could purchase. There was no sales pressure and we were very happy with the product. They took the information off of the recliner and stated that someone would contact me with a quote. What a waste of $850. When it was delivered 2 days later, it was stained, dirty and covered in white blotches. We bypass it on the way to our home office (actually part of the same room), and it and the room always looks wonderful because it's rarely used. We ended up selling the chairs at a loss, and for some silly reason we put our trust in La-Z-boy again to make another purchase! Put it all back together with JB Weld, metal zip ties and hose clamps. But I was assured that Sarah, with whom I was dealing, would try to expedite it. I have never had any chair, couch, hat or anything else that touches my skin lose it's dye whether leather, cloth, or vinyl. As soon as they receive payment and the furniture was delivered that was the end of the nice, helpful experience with this company. Just bought the most perfect recliners. Spent my money at a longtime local store instead. I'm finding it annoying because DH reclines then leaves the footrest up when he gets up. My DH also has nights where he can only sleep in his recliner so I understand what you're going thru. The seat foam so far is fine after 4 years, but the arms and fronts are all going flat as a pancake. 3-position locking legrest for added safety and support. I've made three purchases with her - the most recent being yesterday - and I highly recommend working with Patty. Each has been wonderful. SoBuyers Beware. They call at 6am in the morning and beat on the door at 7am and tell us sorry forgot half the order!!! I am sensitive to bad sales experiences, they make me crazy. When we were satisfied with the choice, the price was way more than I expected. One thing that really made us purchase the leather chair when we were thinking about the renew fabric was the life expectancy. Ordered a $3000 electric recliner in black leather. We have 2 different leather recliners and they're both very comfortable, but I wouldn't want to sleep in them. Creating A Local Server From A Public Address. Bought sofa and love seat. More info. Needless to say, we won't risk making another La-Z-boy purchase. Product Specs Type: Traditional Upright dimensions: 37.5. Our reclining sofa and chair are by Best and they too still look great after a few years but DH rarely uses them. Two things for potential customers. In November 2021, I ordered a chair from Lazy Boy Furniture Galleries in Fort Myers, FL, and knew that there would be a delay before it would arrive, roughly estimated at the end of January 2022. I wish I could send it back and start over. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands.When it comes to customer experience and sentiment, many long-term shoppers of La-Z-Boy products are satisfied with their pieces. We feel very confident with our selection and will shop here, again in the future! Also, as a renowned furniture maker, it sells products for every room of your house and has an extensive catalog of items. As a result I needed a great chair that would be comfortable and should definitely last me for the rest of my life (I'm already 2 1/2 yrs past the longest the cancer centre gave me). We bought our 3rd set of furniture 2 years ago and it is so uncomfortable we have to use pillows just to sit up straight. Never again. One of the reasons why La-Z-Boy furniture is so expensive is because they have a high-end distribution system that always ensures products get to customers faster! Then Linda brings us papers to sign for delivery. Lazboy 1.8 Southern Motion Furniture 1.7 This allows you to get a great deal on furniture year-round. We are loyal customers of Lazy Boy. I will never buy from this company again. The controller isn`t working. The sales department are quick to answer the phone and sell a piece of furniture but after you purchase they do not continue to service their customers. If I had to criticize something I would say I wish the wait time was shorter when you order a sofa -- from order to delivery was about two months for us -- but it is being custom built and I have no reason to believe anyone else would be faster. :-))) Each bird likes his own nest best. We already knew what we were looking for and Kate helped us to select appropriate colors and options. I should have remembered our first loveseat that had screws that fell out constantly, and the cushions were flat and you could feel the springs after 4 years. We started out with Linda. A couple weeks later I get a brief voicemail saying if the material is balling up, I should just shave it and that they are not willing to do anything else. We loved the location. That was on July 12. We bought a reclining all leather couch & love seat LESS than 3 years ago. The first fixer (1 month wait) was a non-show. Called again after 2 weeks and told 10 more days. Between the both of them we felt enlightened and very happy with our purchase. I replaced two missing bolts (I actually gave him one of my bolts) and was ready to leave but showed him that he made the couch worse. Will shop here again for future couches and chairs. Double-picked blown fiber fill for improved cushion loft and shape retention. Walked into this store, had several options ready to go, made the purchase, loaded it up. The pros: Huge selection of customizable recliners available online to fit shoppers' unique needs. So, the claims in the SB store that they could do nothing appears to be their choice. In my view, I spent 6K on a couch and chair- they should fill this out and schedule it. Update: They offered to take it back. They are nice, but I wouldn't want to spend the night in them. What part of lifetime is covered? Perhaps the biggest difference between these companies is that Ashley Furniture sells outdoor furnishings, while La-Z-Boy doesn't. My husband is an Engineer, and he said the construction was great. The showroom was so nice and you could tell that Matt really knew his product and enjoyed his job! Flexsteel and La-Z-Boy are both well known companies, widely recognized for their recliners. I've just purchased a La-Z-Boy couch/recliner and love it. I called the repair department and had to wait 3 months for an appointment. Two of the most well-known brands when it comes to quality furniture are Catnapper and La-Z-Boy. Norwalk Furniture has recliners. Daniel Herrera was patient no pressure to buy gave us the time we needed to shop! This adds no cost to our readers and helps us keep our site up and running. I've owned a recliner from them for years and have enjoyed it. The quality of the sofa is good, what we expected. Because I was still awaiting delivery at 5:30 on the 19th, I called to ask what the status was and was told that delivery had been changed again, to the 25th. We have two Lazyboy recliners. Especially since my total bill was $4800.00 on sale. Doug bozich was very helpful and understanding of our situation. 50 Upholstered in PU leather with wood frame Light Brown with Espresso finish Assembly required We had a repair guy here twice and he simply stuffed more foam pieces in a cushion making it MORE lumpy. I said isnt there anything you could do it is only a month over warranty. I do not sit on it that much as most office chairs, probably once every other day for about an hour. Geddy was very interested in working with us. I've also collected some La-Z-Boy Furniture review scores from a few different websites to give you a broader view of the brand: SlumberSearch: 8.1/10 average score based on 171 ratings. The units looked very nice and comfortable in the showroom. She felt like my long lost military academy teacher (I never went to a military academy). I went in to Lazy Boy to test the remote on my lift chair to determine if the remote was bad or if the motor in the chair was bad. The salesman I dealt with gave me recommendations based on my needs. Two days later I called went through entire thing again was told would find out for me what was going on and call by close ofbusiness that day. I would highly recommend that anybody buyin anything from lazy boy only buy something that's on the floor, because if you order it, it may not be like what you try it out at the store, buyer, beware. As before, Sarah had the day off, so I spoke with a different agent. If you need comfortable things, go here and ask for Doug. Plus he has a neat first name! This is one of the best times to be an online furniture and home decor shopper. Unfortunately, they didn't have one in stock, & couldn't get a new one for months. Even in the Features description for the Talladega power wall recliner on the LA Z BOY website (www.la-z-boy.com/p/recliners/talladega-power-wall-recliner/_/R-P16754) it states, Can be placed inches from a wall. bought a love seat and couch combo cost around $6000.00 and find that the seats are very uncomfortable. After calling and leaving a message as well as sending 2 emails asking for a response, we heard nothing. I have carried Lane, Berkline, Benchcraft, and England (a subsidiary of La-Z-Boy) and they all do not stack up to Best and flex steel in quality and they are generally bad in getting warranty work done. Upon contacting their promoted service group several times, we received no response for service. Went into the store to just look figuring we could not afford anything in the store. The Best Home option has more colors available and lets you choose between 459 colors. After a few more months the rocker mechanism broke. No longer the American made quality furniture. Paid in full but had to wait nearly six months for "assembly." We ended up with a sofa, loveseat, recliner, coffee table, and TV stand. Isn't that why ya buy them? ProductReview: 3.9/5 stars based on 382 ratings. His problems are in the shoulders. When looking at ratings of different recliners, la-z-boy wasn't even listed. At 6 weeks, I was told that they had been shipped and would arrive at their warehouse in about 12 days. I received the BEST customer service from Mario P.!!! Couple mos ago the arm broke off with normal use. Don't overlook LaZBoy thinking it's too expensive or will take too long. The company has changed- resting on laurels, short-term profit, and engaging in these practices because it makes more money, short-term, by understaffing, delaying warranty service, and disregarding complaints. Also, La-Z-Boy sells more than recliners and sofas. After 5+ months trying to get a response from customer service (we kept getting told they were working on it and would get back to us), we finally asked to speak to a supervisor and 2 weeks later, were connected to an "escalation specialist". We can't wait to receive the sofa. She was very understanding and caring and had lots of good suggestions but we needed to bring my mom back for the final decision. I am so disappointed in this quality. Linda R, so sorry to hear of your terrible experience. He loves his older model Lazyboy leather recliner, which reclines nearly flat, and probably will never replace it. 15 Best Furniture Brands of (2023): Distinguish Style for Your Home, Top furniture brands to bring your project to a new level of comfort and luxury. Thank you both for your help and consideration. After looking at many furniture stores, the quality does not compare. The company has moved from being a high quality North American producer to a high-pressure, high-priced provider of junk, trading on the past name. Klaussner is a quality brand of furniture. La-z-boy has great service and good quality, so I want to make sure the fabric is nice for the life of the furniture. This price range means you can expect slightly more premium options from FlexSteel. Answered every queation we had and made our shopping experience great. Then call the furniture store and tell them they're free to come pick up their junk. A few weeks ago I heard a loud pop in the chair. By then the entire right side of recliner comes separated in the front and hanging on by a thread at the base. Extremely comfortable! Cool and also funky colors are actually more stylish, plus a red leather sofa can create a eye-catching argument inside of a area. One other brand I've tried recently is Thomasville; they have a nice smooth recliner that can adjust well at any angle. Never will buy Laz e Boy againwish I could show you the pictures. I have purchased two more chairs and expect delivery soon. I own both Hancock and Moore and Bradington-Young recliners. In my opinion, this was a terrible way to handle the whole situation, and a poor business decision by LA Z BOY! Oh by the way, the delivery guys from san jose were friendly. Made it more fun and enjoyable. Delivery date continuously is pushed back. I can't vouch for anyone else there. Again, thank you for your help in resolving this issue. So begins days, weeks, months, HOURS of trying to call these people, getting hung up on, told to call someone else, ETC. We had done business together in the past. When you sit in the chair you are automatically rocketed back, it will not stay up at all. I now have my very own electric chair. If you have a bank that is willing to accept your claims of fraudulent transactions, you are very fortunate! The manufacture warranty is 1 year only.. Don't let them tell you this will last 30 years like they told us. Avoid. We were looking for a comfortable chair for my 92 year old Mom that has terrible arthritis. I have no doubt that they'll last me a very long time - which is what I'm wanting. Oh by the way, they no longer use this fabric. The cons: Prices can be a bit high and recent reviews about durability is mixed. He called the warranty service center and ordered the correct remote for me. We contacted the store and their only remedy is to send Mario out again. He said he would put in for the replacement. When you find yourself in such a ridiculous situation as Linda has, your financial institution is where you turn. Thanks la-z-y boy.. Alisha was very good at disclosing all details in regards to the El Dorado Recliner and buying it during the 30% off sale. Made in the USA so you get your furniture quicker which is a terrible sales pitch. All of our furniture is leather, the Palliser is a thicker higher quality chosen because we knew it would get tougher use. I've discovered that only covers parts. A salesman at the local store said to contact customer service, I did, and they sent someone out. I see lots of negative reviews but our experience was nothing but top rate! She is the reason I returned to La-Z-Boy Santa Rosa to purchase my couch. Delivery finally arrives, some guys come out and slap the pieces together like legos. Is anyone else seeing their furniture looking bad for NO reason? After reading some of these reviews I see that I am not alone and it seems to me that the best retaliation I have is just recommend other people do not do business there. Within a short time, I noticed something wrong with our Chaise- I discovered a gap in the base of the seat. We'll never order from La-Z-Boy again. I think lane is best.Lane is a branded company of furniture world.They provide best quality and service. She was all business, arrogant and aloof, and she made very little effort to be more cordial and focused on her clients. I've had 3 service calls and new springs on each chair. It has been pushed back yet again to "early November", but the manager admitted that it could be a year, or two, or three. Barcalounger follows the same framing method. The warranty company denied the claim because the issue isn't due to an accident. Was not honest. The section was returned, fixed, then delivered again. The original delivery date was "approx end of May". It is also important to note that you will pay almost $200 for delivery in some cases when buying from Lazy Boy. The response was essentially they do not pick up old furniture and that I should have (perhaps) gone to the SF location. In-Home Design. It's not the overstuffed, traditional La-Z-Boy. I plan on purchasing a zero gravity PC-420. However, they do not provide free shipping, provide samples, or accept returns. Havertys and La-Z-Boy offer vast selections of indoor and outdoor furnishings in an assortment of styles. You will be sorry if pay top dollar for this skimpy frame with cushions that will not be firm for long. Patty's knowledge of products, cheerful personality, and professional conduct make her a rare find in the retail world. Negligence and unprofessionalism on their part has continued. Our first favorite couch from this company, purchased in 2004, lasted through four moves and a decade, and was super comfortable to sit or nap on until the end. I guess that tells me all I need to know about La-Z-Boy Corporate Customer Service; as it seems to be non-existant. Although they try to push their spray-guard protection pretty hard, I declined this option. Lots of fabric choices, made in the USA. Met my salesman Casey. We purchased some furniture here in May. Very helpful and friendly, got me every discount he could. My 3000 $ chair stopped working 1 month after I received it. I guess it is just the style. so since we couldn't get them to look at it we came home and my husband cut new board and fixed it himself. Dealt with Doug, a very good salesman who let us try every recliner in the store while waiting nearby to answer any questions we had. Thank you Matt. We had a lot of questions. We are so excited to move home and enjoy our new furniture. My couch and chair are both excellent quality, comfortable, and most importantly, spacious! We were so delighted with all the many styles of recliners that was available, we made our choice, bought it, and was out the door in a hour. Yes, it was pricey (but less expensive than Hancock and Moore), but I think the quality is superior to the other two brands. having to revisit all the LAZY boy purchases in the area. Since then no part has arrived, no notice given, and I waited two hours on the phone to attempt to obtain service, to no avail. Our children are gone, and if it does get rumpled with grandchildrenI'm happy! I ordered furniture on Jan 29, 2021. Set up a repair in November, waited until end of Jan for someone to come out. We love it. Thank you! New Year's 2023 Updates: La-Z-Boy reports quick delivery for in-stock items with custom upholstery experiencing some delays. I fully intended to be available to accept delivery, but The evening of the 24th I had heard nothing about the new delivery window, so I called to enquire. If that does not get response I plan to buy stock and take mystory and pictures to a stockholders meeting. I had conversations with Two different people and then they told me it went to a committee that had to make a decision but since it was past the warranty he highly doubt it they would do anything. I was not impressed.). So, why one star? The delivery was on time and professionally installed. The sales person certainly was not the motivation for purchasing the sofa from La-Z-Boy. Quite honestly I am very disappointed with my recent purchase of a couch, loveseat, and chair. Depending on where you look, you can save $100s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into our top online furniture alternative, Apt2B. Loveseat, and a poor business decision by la Z Boy and it would be on. And Thursdays off, so I understand what you 're going thru comes separated in the industry list issues. The workmanship was horrible and La-Z-Boy offer vast selections of indoor and outdoor Furnishings in an assortment styles! Go, made the purchase, loaded it up and understanding of situation... Ridiculous situation as Linda has, your financial institution is where you turn will pay almost $ 200 for in... Sofa, loveseat, recliner, coffee table, and a poor business decision by la Z Boy told! 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