Discussion around AI has been happening for some time. Please note that these forward-looking statements reflect our opinion as of the date of this call, and we undertake no obligation to revise this information as a result of new developments that may occur. That said, I think that it's safe to say that we're going to be very fiscally responsible and mind our balance sheet. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. Get a free, personalized salary estimate based on today's job market. Saving searches You can search for jobs in more than one job field, location and organization. Net debt increased $171.3 million to $810.2 million year-over-year primarily related to acquisition-related investments associated with the Fannie asset acquisition and capital distributions, partially offset by cash flow generation. The year-over-year decrease is primarily a function of integration-related costs associated with the Faneuil acquisition, leadership and engineering talent acquisitions, growth-oriented investments, including the strategic build-out in our offshore delivery centers and the reduction in higher-margin pandemic-related volumes compared to the prior year period. Thank you so much. We wanted somebody that understood technology, understood technology implementation. In 2018, TeleTech Holdings changed there name to TTEC. Bringing smiles is what we do at TTEC for you and the customer. In the past, you've heard me speak about the captive opportunities that we're focused on, which would be companies that have never outsourced and have very large outsourcing - excuse me, very large organizations internally. We're hiring and are looking to connect with you to help us source amazing talent as a Talent Acquisition Manager with TTEC in Mumbai, India. This concludes our call. Visit the Career Advice Hub to see tips on interviewing and resume writing. Are you looking at cross-sell between your two divisions any differently? As a Talent Acquisition Specialist, working onsite in Ahmedabad, Gujarat yo u'll be a part of creating and delivering amazing customer. This job is no longer available, but here are similar jobs you might like. And when we combine the capabilities of these two business segments, we're uniquely positioned to build and deliver proprietary CX solutions on top of Microsoft and OpenAI's ChatGPT, Google CCAI and Amazon's Lambda. Adjusted EBITDA was $326.6 million or 13.4% of revenue. Like to what extent is offshoring affecting revenue and helping to offset margin pressure. You can unsubscribe from these emails at any time. As we build on the trust earned from these successful client programs, we will sell new asynchronous offshore services delivered at a higher margin. - As a. And so there's a lot of proof of concepts, a lot of experimentation going on, and we're really grateful that the hyperscalers have chosen to partner with us in a very significant way and that they obviously have a very large pipeline, and we're there to service that pipeline as well as our embedded base clients on Engage. Together, we are actively navigating the current environment and doubling down on our priorities that will build momentum as we progress through the year. And consequently, there's a lot of misinformation within all those different vessels of information. I think there's a dichotomy with your guidance relative to your clearly out bringing in some great leadership to expand. Take a tour with our buddy Louie to learn more about the driving purpose, guiding values, and amazing people at the heart ofTTEC. It's an imperative. We're dedicated to fostering and nurturing a welcoming culture where.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Additional pay could include bonus, stock, commission, profit sharing or tips. Elevated. The estimated base pay is $59,797 per year. IT Services and IT Consulting, Telecommunications, and Outsourcing and Offshoring Consulting, Be a brand ambassador throughout the applicants journey and deliver a positive candidate experience, Meet daily, weekly and monthly recruiting tasks, Review applications and update applicant data in application tracking system, Call outs to candidates to complete pending steps in their application process, Foster an inclusive team and environment through your recruitment efforts, Minimum 2 years of recruitment experience, Bring your attention for structure and accuracy to hit goals and meet targets, Articulate, interact and understand client needs and expectations, Lead by example and mentor with your ethical judgement, Knowledgeable, encouraging, supporting and present leadership, Career growth and a lot of learning opportunities for aspiring minds, Ask us about our paid time off (PTO) and wellness and healthcare benefits. Please note that these forward-looking statements reflect our opinion as of the date of this call, and we undertake no obligation to revise this information as a result of new developments that may occur. Job Field Job Field Add Job Field Location Location Add Location Search Tips You can search jobs by selecting relevant criteria in the drop-down menus. And so if you think about this prior year, it's roughly $50 million in cash flow next year, we're expecting it to double in land around $100 million. I'm particularly excited about helping our clients harness the power of AI with expanded services and data annotation and curation supported by our skilled knowledge workers. The estimated base pay is $28 per hour. In the short term, the decline in this sector is putting pressure on our margins. It all. What's giving you the confidence in that back half stabilization hyper growth section or sector of your business? Additional pay could include bonus, stock, commission, profit sharing or tips. I know you pointed out a few things in the quarter specifically, for example the DSOs. So I would say, going back to right now, what we're at this point, talking about as you look at hyper growth, I said roughly $400 million to specific numbers, roughly 380 is coming down to roughly $300 million in fiscal year 2023 and then the rest of the remaining verticals are growing at 7%. 69 TTEC reviews. Thanks. Now let me share our Engage initiatives that will add velocity to our growth engine, improve our margin profile and set the company up for long-term success. Turning to our operating and EBITDA margins. Get a free, personalized salary estimate based on today's job market. I would say that it is going to be predominantly organic. Now I'll move on to our TTEC Digital segment. They spend more money and become active promoters of their favorite brands. Works to ensure hiring goals are met by providing a professional hiring experience to candidates. On a consolidated basis for the full year 2022, revenue was $2.44 billion, an increase of 7.5% and 8.3% on a like-for-like basis, excluding the impact of pandemic-related volumes. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Sign in to create your job alert for Talent Acquisition Specialist jobs in United States. Thank you, Paul. Now, more than ever, how we connect is everything. So the truth of the matter is we have a solid pipeline of potential M&A. Is this happening to you frequently? Our fourth quarter revenue growth is a function of increased cloud and systems integration services across our Tier 1 CX tech partner platforms, slightly offset by lower year-over-year product sales and on-premise managed services as more clients move to the cloud. Some of these organizations internally that have never outsourced, believe it or not, are spending in excess of $1 billion. While technology has always been fundamental to our solutions for clients, we've provided a steady hand to separate the helpful from the hype, from the earliest IVRs to today's latest developments with AI, our focus has always been delighting customers and helping our clients grow. Thank you for your questions. Your line is now open. And one for you, Dustin, if I can. Operating income was $63.5 million or 13.5% of revenue compared to $59.6 million or 14.4% in the prior year period. Related Searches:All Talent Acquisition Specialist Salaries|All TTEC Salaries. Not only will you have the chance to create amazing experiences for yourself, youll get to help create them for others. Some related job titles areRecruiter salaries with median pay of $69,170,Talent Acquisition Coordinator salaries with median pay of $50,475,Director Talent Acquisition salaries with median pay of $134,179,Talent Acquisition Manager salaries with median pay of $107,954. Having said that, I could not be more excited about our strength in global leadership team and our differentiated platform. Before we begin, I want to remind you that matters discussed on today's call may include forward-looking statements related to our operating performance, financial goals and business outlook, which are based on management's current beliefs and assumptions. On a consolidated basis in the fourth quarter of 2022, revenue was $658.3 million, an increase of 7.5% on a like-for-like basis, excluding the impact of pandemic-related volumes, revenue grew 4.7%. The Talent Acquisition Specialist I (TAS I) is responsible for the hiring process at a Service Delivery Center. Yesterday, TTEC issued a press release announcing its financial results. I know your plans to expand to a much larger company. Turning now to our fourth quarter and full year 2022 segment results. I would like to remind all parties that you will be in a listen-only mode until the question-and-answer session. Elevated. And a follow-up, how are you thinking about the M&A environment and your capacity to acquire? We're super proud to win three awards at this year's European Contact Centre & Customer Service Awards: bell-kenz pharma company was established in july 2006 with office at 6th flr bell-kenz tower, #127 malakas st., diliman, quezon city. Thanks for that clarity, Dustin. Thank you. Source amazing talent for TTEC being a part of an amazing Talent Acquisition team. We have demonstrated time and again that we have the determination, tenacity and long-term track record and vision to come out stronger on the other side. First question for Dustin. You may disconnect at this time. Next question is from the line of Joseph Vafi of Canaccord. And then your comment coming back to your point on attrition, while we're not giving out specific attrition metrics, partly due to the efforts across 2022, as well as I would say improving labor markets, we do expect attrition to improve within 2023 across both our offshore and domestic footprints. In health care, in 2022, we implemented 14 open enrollment programs for 10 clients, and we were consistently the top performer. Thank you, everyone, for joining us today. And with that, I'll hand the call over to Shelly. In fiscal year 2022, you're looking at the business is roughly about $400 million. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender . Hi, Maggie. So jump on board, join our journey, and take your career amazing places along the way! Get notified about new Talent Acquisition Specialist jobs in Ahmedabad, Gujarat, India. The attention of that statement was more going forward in Q1 and beyond. For Engage's performance, we will give color on each vertical and for digital performance, we'll get colored by offerings. And we are absolutely committed to increasing our offshore footprint, not just because it would be a nice thing to do, but because we actually have very large embedded base clients that are saying, we need the same capabilities and the same quality of service in other languages. And so what I would just say to you is that although M&A is something that is absolutely going to continue to be part of our strategy, our future strategy, we think that it's prudent for us to wait a little bit and try to see where the valuations come in on some of the targets that we're looking at. We're united by our mission and purpose and guided by our values as we work together to bring smiles all around! That's great. And now I will turn the call over to Dustin. Know Your Worth. And those will - as we sell into that demand and open those geographies, we expect the pace of that - those offshore services to increase throughout the year. Going forward, I would say the one major impact is going to continue as the step up. Just how are you looking at that overall dynamic here this year? I'll wrap up our segment discussion with a few thoughts about the exciting progress being made in AI. This will give us momentum as we exit 2023 and head into 2024. And more broadly, we're focusing our go-to-market on opportunities to help companies reduce costs by taking advantage of our expanding global footprint and scaling our trust and safety and AI operation solutions. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. And lastly, we marked our 40th anniversary as a pioneer, a global leader and an innovator in customer experience. Guaranteed. I would say, strength within financial services and health care predominantly and then strong performance still in public sector and as well as automotive, but slightly behind, I would say, financial services and health care. You can unsubscribe from these emails at any time. For the full year of 2022, bookings were $762 million. As Ken mentioned in his opening statement, we delivered a strong fourth quarter. Bookings were well diversified across our key industries, with particular strength in financial services, health care, automotive and travel and hospitality, as well as across our expanded geographic footprint, including continued momentum in our EMEA region, which had bookings growth 60% in the fourth quarter and 40% in 2022. That gives you a sense in terms of how we're consolidating at least particularly where we play with large enterprise customers, where we have significant scale. The expectation is that it will be stabilized kind of second half is going to come down in the first half, stabilized in the second half. Due to the nature of the business, Digital bookings reflect a higher mix of non-recurring services relative to Engage. On a full year basis, operating income was $185.1 million or 9.4% of revenue compared to $226.6 million or 12.2%. TeleTech is on the search a Seasonal Talent Acquisition Specialist to Work from Home and proactively deliver hiring needs at Lipa City. While this call will reflect items discussed within that document, for complete information about our financial performance, we also encourage you to read our 2022 annual report on Form 10-K, which we anticipate will be filed at market close today. If you have an ad-blocker enabled you may be blocked from proceeding. Could you elaborate on some of your assumptions there? And so I think that you're going to see that given a relatively short period of time, we're going to be delivering results that people can get very excited about. Now, more than ever, how we connect is everything. With our investments in predictive digital capabilities, that enable customer acquisition, growth and retention, we're delivering strong results for our clients in multiple industries, including health care, financial services and automotive. Are you looking for a new job? And there's a variety of outcomes within them. And so what I would just simply say to you is that the verticals that we're focusing on all have extremely large captives. So it's - it's a little bit of just a ramp down of compare, if you will, because we talked about in the second half impact to the second half, those exes [ph] have happened, they'll come down in the first half, which is obviously a notable compare over the first half of 2023 versus 2022. For example, our work with New York Metro tolling and transportation authorities is well underway with an anticipated go-live date in 2024. The estimated additional pay is $25,775 per year. Consolidation you mean of client volumes where they move clients on client side. The strengthening of the U.S. dollar had a $12.6 million negative impact on revenue in the fourth quarter over the prior year period, while benefiting operating income by a positive $4.5 million, primarily within our Engage segment. Operating income was $16.5 million or 13.3% of revenue compared to $20.2 million or 17.1% of revenue in the prior year period. Talent Acquisition Specialist Jobs in United States, Talent Acquisition Partner - E-commerce - New York, $64,800.00 Looking to hire great talent and contribute to people enhance their . we provide tailored outsourcing services to help small- to medium-sized grow. Yes. The EPS decline is driven predominantly by the interest rate hikes across 2022 and anticipated interest rate hikes in 2023 that will impact our variable interest rate. As of December 31, 2022, cash was $153.4 million was $963.6 million of debt of which $960 million represented borrowings under our $1.5 billion credit facility. We've been preparing for this inflection point, and we're well positioned to capitalize on the opportunity ahead of us. Any way you can frame that quantitatively within the outlook this year? This is Dustin speaking. And we were recognized as a CX leader by all four major analyst firms. I would just - I would just add, Maggie, we're seeing strong demand for our offshore services in the new locations, even in those resilient sectors that I talked about financial services and health care, which have traditionally been more onshore services for us. Your line is now open. We're uniquely positioned to capture the opportunity because of our combination of deep CX domain expertise, CX technology services at scale and our experience delivering frontline customer engagement. I mean I think one thing important to note is that the practices outside of Cisco, Dustin has been talking about Cisco for a while in terms of growing through that business there and getting that back to growth. We ended 2022 with solid execution and financial results despite the increased uncertainties surrounding the global macroeconomic environment, our performance reflects our broad and diverse base of global clients, our expertise across strategic verticals and our full range of digital CX technology, AI and service capabilities. Due to recent acquisitions, our Digital revenue as a percentage of our overall revenue has increased. Thank you. Gold for Best Multilingual Contact Centre for TTEC Poland Bringing smiles is what we do at TTEC for you and the customer. The estimated base pay is $59,442 per year. And so it's really been fun to work with both of these folks at the leadership side as well as with Dustin who's really brought a whole new way of looking at our numbers. On a full year basis, revenue increased 6.1% to $1.97 billion, 9.7% on a like-for-like basis, excluding the impact of pandemic-related volumes. So it's really about we need to continue to execute in the resilient verticals that we've discussed. Ken, Curious, are you seeing meaningful consolidation opportunities? Click the link in the email we sent to to verify your email address and activate your job alert. To give you an idea in terms of - just to put a pin on the consolidation is that our top 10 grew roughly 4%, and that's including the decline in pandemic related volumes in 2022, and you're looking at a number for 2020 in the neighborhood of 14%, 15% for - excluding the pandemics. Talent Acquisition Specialist. Training is wonderful and very good job, Bringing smiles is what we do at TTEC for you and the customer. So again, if you think about the metrics that we touched on back to Cassie's question, when you think about the 70-30 mix, and you think about our guidance next year or this year and for fiscal year '23 and you think of it as a 73.67 [ph] and 10 points of margin differential in the gross margin, that's kind of up the puts and takes, if you will, in terms of ups and downs relative to it because the expectation is still net expand, right, relative to it. And so again, that's around the stabilization. Next question is from the line of Cassie Chan of Bank of America. It allows her to partner very closely with Dave Seybold, who also has a multibillion-dollar experience on the digital side as well. Do Not Sell or Share My Personal Information, We use cookies to help us offer you the best online experince. In terms of disclose specific growth rates for each vertical on the actual [ph] earnings call. Operating income was $248.5 million or 10.2% of revenue compared to $286.2 million or 12.6% in the prior year. And I have absolutely no doubt that we have the right team. Get email updates for new Talent Acquisition Specialist jobs in United States. As we help our clients migrate simple interactions to non-voice channels, the demand for more highly trained and experienced knowledge workers is growing. . Thank you to our #TTECemea team for all your hard work. Sign in to create your job alert for Talent Acquisition Specialist jobs in Ahmedabad, Gujarat, India. We know that these events are cyclical and working as a team. And that's where we're actually working with our clients as well as working with the AI providers, which would be in many cases - in most cases, the hyperscalers, narrowing that information so that it's put in a vertical format and consequently, when questions are asked, whether it'd be for a chatbot, a voicebot, et cetera, that you're getting every single time an accurate answer and not something that's rather in the Bizarro [ph] category as many people have been playing with ChatGPT and experiencing. In an uncertain economy, keeping these loyal customers is paramount. If not using TTEC Active Directory (AD) credentials: Non-SSO Log In . I'll start. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. You can also use a job number or a keyword. We also see some exciting opportunities over time in how we actually price and how we can move to much more of an outcomes-based set of pricing when we're introducing this type of technology, which we believe has the potential to drive significantly higher margins versus our classic way that we do business today. We added 22 new client relationships in the fourth quarter and 93 for the full year 2022. TTEC is hosting this call to discuss its fourth quarter and full year 2022 financial results for the period ended December 31, 2022. The increase is driven by investments in IT security and infrastructure and our accelerated geographic expansion efforts. Because talent acquisition specialists are intimately familiar with the job search process, it's important to have a clear and relatable job description that catches their attention. Turning to our bookings. At TTEC, we're all about the Human Experience. Digital's growth will accelerate in fiscal year '23 driven by increased adoption of CX Cloud Technologies muted by a continued turnaround within our Cisco practice and macro-driven LinkedIn sales cycles. By continuing to use our website and/or clicking OK, And there's a huge focus on that because we realize that, that by us increasing our offshore percentages that, that really is what will help us on the Engage side drive a higher margin. Together, we're investing in solution development, go-to-market strategies and delivery models for this new generation of customer experience. Thanks, Dustin. Okay. Making others smile matters. We're very excited about the current pipeline that we have. Your line is now open. So it's more of a statement around the rebase lining of the economy in 2023, the post-pandemic normalization and then having a platform to grow off of, expecting that, again, the macroeconomic weakness will alleviate in the second half. Head of Global Recruiting / Talent Acquisition TTEC Feb 2018 - Dec 2022 4 years 11 months. You're going from roughly mid-$30 million interest expense in 2022, stepping up into the mid-70s in 2023. Our B2B/B2C campaign management and optimization service helps you design the optimal engagement strategy, while our search to . As a Permanent Talent Acquisition Specialist in Cebu City, you'll be a part of our team to deliver amazing talent in TTEC while you also #ExperienceTTEC, an award-winning employment experience and company culture.. What You'll be Doing. $140,000.00, Corporate | Talent Acquisition Manager - Retail, Nile Sisters Development Initiative (NSDI). Initiatives like our Flex EX platform are offering knowledge workers more flexibility with their schedule while allowing us to better match supply with the ebbs and flows of demand. This comprehensive contract includes CX technology, account management, customer support and back office services. So a couple of comments, Maggie, as we discussed in the first half of 2022, we kind of indicated that there was emerging headwinds in the second half, and we're seeing that now persist and, to some degree, even continued weakness in the beginning of first half of 2023, and it's really reflecting that uncertainty in our outlook. So the future of AI as it will be used in the customer experience space is really with what we call vertical AI. Your line is now open. I will now turn the call back to Paul Miller. The reduction in cash flow from operations was primarily a function of lower profitability, higher interest payments and a DSO of 58 days in the fourth quarter compared to 54 days in the prior year period. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Bookings in our Digital segment were particularly strong, increasing 10% in the fourth quarter over the prior year period and 23% in 2022. Smart brands no longer are waiting for their customers to reach out when something goes wrong. We are continuing to make investments to further globalize our delivery and language footprint, complete the integration of recent acquisitions, strengthen our executive leadership team and enhance our infrastructure and technology landscape. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. Please disable your ad-blocker and refresh. $65,000.00, $110,000.00 So we see opportunity and where we have opportunity, and we are currently executing on opportunity and everywhere from data annotation to AI training to also in all the actual implementation of the AI and then integrating that into the CCaaS platforms, the omnichannel platforms, et cetera. We expect this momentum to continue to build. We feel really comfortable with where we are in the marketplace and the amount of business. In addition, we were named by Forbes as one of America's best large employers for the third consecutive year. Yes. Thank you, Ken, and good morning, everyone. That said, being through now five recessions I want to be realistic about will we see the same level of conversions that we were seeing, let's just say, same time last year? The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. And then the hyper growth category with Engage, what percent of revenue is that what percent of Engage revenue is that? TTEC Holdings, Inc. (NASDAQ:TTEC) Q4 2022 Earnings Conference Call February 28, 2023 8:30 AM ET, Paul Miller - SVP, Treasurer and IR Officer, Shelly Swanback - President, TTEC and CEO-TTEC Engage, Mike Latimore - Northland Capital Markets. 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