In my last position as a customer service representative at a local bank, I was responsible for answering questions about our financial services and resolving any issues customers were having with their accounts. Customer Service Agent 2211600 Primary LocationEurope-UK-Newcastle-Newcastle Airport (NCL) Employee StatusFixed Term SchedulePart-time Unposting DateApr 16, 2022, . los inconvenientes que esto te pueda causar. I applied in-person. Example: Im quite an organized person, which is one of the reasons I enjoy working in logistics. Sign In. Si When answering this question, be honest about whether or not you would be willing to move. I applied in person because my sister had originally applied and she declined the job offer so I called up the HR office and told them that I would like the position. para informarnos de que tienes problemas. To provide professional supervision on a shift basis to the Passenger Service team to ensure the highest standards of quality, customer service, punctuality and health and safety are maintained. The process took 2 months. Would you be able to do that if needed? Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Our thoughts and prayers remain with the victims and their families. Interview. Si continas viendo este mensaje, Haz clic aqu para volver a cargarla. The process took 1 day. Was there a time where you had to deal with a difficult customer? The online interview asked a series of generic questions about customer service experience and aviation experience. It's not taking long process. Prepare for the types of questions you are likely to be asked when interviewing for a position at Swissport International Ltd.. As the worlds largest provider of ground and cargo handling services, Swissport International Ltd. is always looking for new employees to join their team. Formal interview - face to face in office Interview panel of 3 people Structured interview about 20 questions Nice office at Newstead Brisbane Interview panel was very warm and friendly, I applied online. Posted 12:25:28 AM. Nous sommes dsols pour la gne occasionne. Easy interview! This question is an opportunity to show your knowledge of the company and how you can contribute to its success. I applied online. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. Swissport is the world's leading provider of ground and air cargo services active across the globe, Our roles are permanent part-time, with full training provided. La plupart du temps, ce problme peut tre rsolu en rafraichissant la Online application and Quiz will process in three steps. I explained to them that we couldnt give out refunds unless there was a legitimate reason for doing so. is het mogelijk dat er momenteel iets mis is met onze site. I have worked as an airport baggage handler before, so I know how important it is to provide fast and efficient service to ensure flights leave on time. Onze Interview questions for customer service agent designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. Entire process took approximately less than a month. Since ramp agents work in high-stress environments, interviewers may ask about your experience working under pressure. Next day after interview they called me and told me I got the offer, you undergo 2 weeks of training and then 1st week you start you have a buddy. After interview had to do drug test. Ready for take off? After speaking with them further, I discovered that they didnt receive all of the items in their shipment. Over the years, Swissport has become a horrendous place to work in. Do you have any experience working at an airport? Have you ever worked in a fast-paced environment before? Get started with your Free Employer Profile. ein Mensch und keine Maschine sind. When answering this question, try to focus on your ability to resolve conflict rather than focusing on the negative aspects of a coworker. The process took 1 day. Example: Yes, I am very flexible when it comes to my work schedule. I also love working with people, which makes me excited to join your team.. kann das Problem behoben werden, indem die Seite neu geladen wird. Lady interviewing was very knowledgeable If youre interested in working for Swissport, you may be invited to a job interview. You have basic - intermediate computer skills. Pay: $16.00 per hour. Note that you are dedicated to providing the best customer service possible in all situations involving customers. Current Ramp Agent in Phoenix, AZ, Arizona. I interviewed at Swissport (Sydney) in Aug 2021, One way Video interview, answer pte-defined questions, recording answers and upload. Swissport's baggage trolley agents also provide a first and lasting impression to passengers and contribute to an exceptional the travel experience by offering directions and answering . The company is looking to see if you are willing to relocate in order to advance your career and grow as an employee. Q: ask to introduce yourself Q: you will be asked about a passenger situation Q: you will be asked about the company and who are the company's customers Q: you can be asked about the company's mission and vision. Last name. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Be the first to find this interview helpful. Interview. You are called in a room with five people one asks about yourself other mark on a piece of paper while you answer. Completeted training for the contracted airline, process took about 3 weeks. I applied online. I interviewed at Swissport (Auckland, Auckland) in Dec 2019. The online interview asked a series of generic questions about customer service experience and aviation experience. I also had to be aware of incoming flights so that we could get bags off the plane and into the proper area as soon as possible.. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. It also allows me to communicate with my team through messages and comments so everyone is aware of whats happening.. Wenn . I interviewed at Swissport (London, England) in Feb 2020, Applied online and received a call inviting me for an interview message, contactez-nous l'adresse Use examples of how youve overcome language barriers in the past, such as learning a new language or using translation apps. Example of going above and beyond for a customer. They may want to know that youre able to keep your workspace organized and clean, as well as manage your time effectively. Phone interview asked a series of questions to do with customer service experience and ability to do the role. Easy interview! Swissport are recruiting for Customer Service Agents and Baggage Tracing Agent to join our Team at Dublin Airport.. We have a new starting rate of 15.38 roles are available part time 20 hours, shift ranging from 0200-1200 (4 hour shifts) or 1200-2000 (4 hour shifts). Redao sobre algum tpico de atualidade. Sempre muito direta e sincera. Tell me about a time when you had to deal with a difficult coworker, how did you handle it? Que queres seguir en un futuro. Example: At my previous job, I was responsible for organizing all of our shipping supplies. Work with Dynamic Team. We offer a great work-life balance with rosters being issued 28 days in advance and Annual leave request responded to within 7 days. Poca comunicacion durante el proceso sobre los pasos a seguir. After interview had to do drug test. Received an offer right away and began employment paperwork. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The process took 3 weeks. I interviewed at Swissport in May 2018. I interviewed at Swissport. Are you willing to relocate if the opportunity arises? I interviewed at Swissport. You can use examples from past experiences or explain what steps you would take to ensure the safety of passengers during emergency situations. What was a recent problem in the aviation industry that caught your eye? Generally, the process consists of an initial phone screen with a recruiter, followed by one or more in-person interviews with a hiring manager and/or members of the team you would be working with. Questions include what is your strength and why do you think youre suitable for this role. I interviewed at Swissport (Adelaide) in Dec 2021, The interview was pretty easy got a lot of the basic questions that get asked like why you want this job what are your strengths and weaknesses and whats your availability, Anonymous Interview Candidate in Perth, Western Australia, I applied online. Read more about interview tips for . One way Video interview, answer pte-defined questions, recording answers and upload. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Ready for take off? The process took 3 weeks. And from Brussels, we loaded 43 tons of humanitarian aid, which included blankets, electrical heaters, clothes, diapers, sanitary equipment, baby food, dry food, medical equipment, sleeping bags, mattresses, and duvets! What can you bring, based on your experience to Swissport. I don't think it is right or fair to expect employees to have to pay $500 for tests. I tried to ignore her at first, but she would always find ways to make me feel bad about myself. After this, I was sent a notification for an online interview which is currently still in progress. Pay rate isn't that great either, so i did not think it was worth it. Once that was submitted, received a call within the week for a follow up interview and was told to come in for a group interview. Join Swissport for an exciting career in aviation. Get notified about new Customer Service Representative jobs in St. Helier, Jersey. I interviewed at Swissport (Perth, Western Australia) in May 2019. I learned how to work quickly while still maintaining quality control. I interviewed at Swissport (Jamaica, NY). There are 5 questions, and you have 2 or 3 min for the answear on each. Up to $28.98 p.h. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. 5 Airport Passenger Service Agent Interview Questions & Answers. We are committed to delivering safe, high quality services for our clients and their customers across the globe. Asked if I had any experience and give me a run down if the Job.Told me about the training given which lasted 2 weeks . Weekend availability. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. This question is a great way to see how flexible you are as an employee. Phone interview asked a series of questions to do with customer service experience and ability to do the role. Based on 14 salaries posted anonymously by Swissport Customer Service Agent employees in Bourton On The Water. Get email updates for new Customer Service Representative jobs in St. Helier, Jersey. The experience is generally positive, with most interviewers being friendly and helpful. Stand out of the crowd for the right reasons. enva un correo electrnico a It was short and easy, just had to introduce yourself and the rest of the interview is in writing form. From the moment a passenger arrives on an . I applied online. Swissport . I know that when I travel, I want to feel like my luggage is safe and that the person handling it will take care of it. You are now leaving the Swissport website. Example of going above and beyond for a customer. It also shows the interviewer that you can be decisive when necessary. Prepare yourself for your interview at Swissport International Ltd. by browsing Interview questions and processes from real candidates. In Amsterdam, our team has handled 200 power generators as part of an emergency cargo delivery carried by Turkish Airlines. Lots of questions and prepare time is not enough This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Most of the time, Got to the point and gave us an offer/decline days after. Our roles are permanent on either a full or part-time basis. We were like 30 people applying for the job. Money out of our pocket. You truly need to be a people person. Made me feel at ease in the individual interview process. Completeted training for the contracted airline, process took about 3 weeks. Be willing to work any and all days and shifts. I applied online. Se il problema They were demanding a refund without giving me any details about why they wanted one. Friendly environment. Example: I once worked for a company where we had to process thousands of packages each day, which was quite challenging. Shared on 15 May 2020. Simple questions clearly explained If there are companies that attract interview fees, tests, ticket reservations, etc. Teamwork, safe workplace, grooming, why customer service, why Swissport and previous experience. This question can help the interviewer determine if you are a good fit for their company. Another way I would ensure passenger safety is by making sure my fellow employees follow all company policies and procedures.. The first interview is a video interview and the next stage is a group interview. comply with equality and diversity policies and treat all colleagues and customers with dignity and respect (including in virtual and digital environments); respond positively, inclusively, and supportively to the different needs of colleagues and customers by reason of their protected characteristics; report and act upon all instances of discrimination, harassment, and bullying; proactively support direct reports to understand their responsibility for equality and diversity, including identifying and facilitating development where required. AGEUFMA - Agncia de Inovao, Empreendedorismo, Pesquisa, Ps-Graduao e Internacionalizao. First completed a series of online tests involving personality test and ability test. Als u dit bericht blijft zien, stuur dan een e-mail Ive been working in this industry for five years now, and I feel like Ive learned all I can from my current position. Monday to Friday. . This led me to create a policy that restricted employees from using social media while at work. Monday to Friday. . Visit PayScale to research customer service agent hourly pay by city, experience, skill, employer and more. Sie hier zum erneuten Laden. Very friendly and took time to get to know me. Sign in to save Customer Service Agent at Swissport. envie um e-mail para This week, our ramp crews at Zurich Airport Ltd and Genve Airport loaded more than 200 tons of additional supplies on flights of Turkish Airlines to Turkey for distribution to the affected regions. Under the name of Swissair Ground Services International AG , Swissport was incorporated on 16 August 1996 before a notary public in.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Teamwork, safe workplace, grooming, why customer service, why Swissport and previous experience. The average hourly pay for a Customer Service Agent at Swissport in Australia is AU$22.96. Join Swissport for a career in aviation. Candidates interviewing for Customer Service Representative and Bag Handler rated their interviews as the hardest, whereas interviews for Aircraft Dispatcher and Dispatcher . Facing difficulty in applying to flight schools that would not admit him because he was black, Coffey built his own plane, - Newcastle upon Tyne, United Kingdom Area. corrigido apenas carregando a pgina novamente. arreglarse cargando de nuevo la pgina. Applied online, got an email to attend an interview. que nous ayons des problmes techniques sur notre site actuellement. Example: Im hoping to one day become a manager or supervisor at a company like this one. The process took 2 weeks. 9.80 per hour. 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