I will never purchase another. He then spent eight years as a content lead on the Windows team at Microsoft. 0 Votes Reply 1 BEST ANSWER Rich_Laue Before you get a new watch, let me know what Fitbit model you have, and can you describe when the problem occurred? @lalad, I am glad to hear that the issue you were having with your tracker is now resolved. I've spent hours with the device on the charger, near the phone. If you need additional help, contact Customer Support. Hey guys, thanks for your participation in the Forums. Contact Fitbit customer support about problems and warranty info. All you need to do is clear the cache data. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger. There may be dirt, salts from sweat, lint, grease, or other grime interfering with your Fitbits charging contacts or even clogging your Fitbits button(s.) So give your Fitbit a good, old-fashioned cleaning! Moreover, some users also experience that screen is not working but vibrating. How did you resolve it? Now going to get rid off it as too many times. Now release and hold the button down again. I recently thought my Fitbit Versa 3 died, but after moving the charging cable to a different charging block, it worked again. Cleaning the Fitbit's band may not help the device charge, but it will keep it looking like new. About a month goes by and now theres a black screen. This membership cannot be gifted. Dave grew up in New Jersey before entering the Air Force to operate satellites, teach space operations, and do space launch planning. Remove the pebble from the band and insert it into the charging cable. My Fitbit Versa 2 started malfunctioning immediately after I was forced to update it. Can't connect to anything. only get error codes when I log on to set it up. Yes No Its out of warranty, but surely two years is a lousy amount of time for an expensive watch to last? Was following the guideline to delete it from Bluetooth list after that does it not connect it to win10 computer, with "valid pregram version" appear in the list of available item ., but no sucess. And this problem is too common for the people. How you restart or force restart depends on your model, so its best to check your Fitbits user manual. Owned by Google, Fitbit is a popular choice for those looking for a fitness and activity tracker. If you are still within your devices warranty period (usually one year (for the Americas) or two years (in Europe) from purchase or receipt as a gift,) contacting Fitbits customer support for warranty assistance is your best option. Dont attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device. Worked perfectly. For instructions, see. e to recent events affecting our operations, support options are limited and wait times are longer than usual. Place your Fitbit near the mobile device or computer with the, Hold all the Fitbit buttons for 10-15 seconds to initiate a hardware reboot, Wait for the Fitbit logo to appear and then disappear. Press and hold the buttons on your tracker for 10 seconds. I feel robbed. I got a message stating that a update was needed. Before you contact Fitbit, have a copy of your sales receipt on-hand so you can prove your date of purchase. Creating your account is completely free, and takes about a minute. If youve tried restarting, resetting, or changing the clock face via the Fitbit app, but you can still not get your Fitbit to display anything on its screen, consider reaching out to Fitbit Support. They constantly asked me if I wanted buy premium products for my particle watch. I got the charge 4 today! In the quick settings screen, tap the screen wake icon to adjust the setting. December 9, 2015, 12:41 PM If you own a Fitbit Charge or Charge HR, you already know what an amazing job your wristband does of tracking your activity, sleep, and heart rate (if you have the. Then wait 10 seconds or until the Fitbit logo appears. This is not good business and I will not be purchasing another Fitbit. Update the Fitbit app to the latest version If your device does not restart following these instructions, remove any case or screen protector and try again. Start a 90-day trial of Fitbit Premium for personalized guidance, customized health programs, mindfulness content and 240+ video workouts you can do at home. My screen is dark and no matter what I do I cant get it to work. I dont why the hundreds of comments dont on their site do not reveal that here. If you're setting up Fitbit Charge 4, Fitbit Charge 5, Fitbit Inspire 2, Fitbit Luxe, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3, a notification appears on your phone to begin the setup process. Ensure the Fitbit charges correctly. Help! But I do still have the box it came in. For a better reading, put on the tracker for continuous three days. If your watch is not charging, look at that level. To confirm your device is charging, see How do I charge my Fitbit device? Wont show anything not even on my phone anymore. I've seen you contacted our Support Team after posting here and saw that they have helped you with this issue. Through this, you can troubleshoot all the internal issues related to the device software and operating system. Fitbit Versa 2 Won't Turn On: Why? When your Fitbit is fully charged. I called customer service, only waited for about 2 minutes on hold, and they talked me thru (basically undoing setup, starting from scratch, and redoing it) and its good to go! This article teaches how to restart your exact Fitbit by the model:Need to restart or reset your Fitbit device? Youll know the connection is secure when the tracker vibrates and you see a battery icon on your trackers display. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. Wait 10 seconds or until the Fitbit logo appears. If in the future there is anything we can help you with, let us know. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. It seems that it happens with one pin. Since it broke in Nov. 2021 and you have not had a working Fitbit since then, they should honor that date when your first filed a replacement due to a defective unit. Fitbit's wearables work with a variety of devices including those running Android and iOS, but there are times when a Fitbit might fail to sync with a connected device.For any users that are currently experiencing a syncing issue like this, there are some fixes that might help to solve the problem. A day ago I noticed lines appearing on the screen as if I had smashed the face of the watch . Next, clean your Fitbits screen and button(s) with a lint-free cloth and a little rubbing alcohol. I had one go black a couple of months after I got it. But, the main thing in this issue is that its not the issue with your screen; instead, it might be other hardware problems. Super friendly tech support! Your Fitbits ambient light sensor looks like a black dot on the side of your Fitbit device. Clean your band and wrist regularly with a soap-free cleanser. Open the Settings app and tap Reboot Device. If you know that the USB port. Plug the Fitbit's charger into an AC wall adapter and ensure the computer stays awake for several hours while the Fitbit charges. Never buy a Fitbit again!!!! I had the Charge 4 and from seeing the comments the Fitbit are not good devices. Give it a thumbs up to show your appreciation! They said it is no longer under warranty. Reset doesnt work. Is your Fitbit Charge 4 not working? Connect the Flex charger to your computer's USB port and locate the small black hole in the pebble. There has to be something, an update, etc that can be done. There *is* a way, I just can;t remember it. To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life? Dry your Fitbit band with a clean cloth before wearing it again. Here is how to fix it. Should I give up and get an Apple watch? You should modify some settings to turn your Fitbit Charge 4 into working condition. for my wifes christmas box last year. Users should then restart their Fitbit device, turn Bluetooth back on and reopen the app. Fully charged, smiley face intially came on, but now won't do anything. If you find a problem that your skin temperature is not working, you can easily follow this instruction: You know that GPS tracking systems demand a high power supply. When a normal restart does not work, try changing the face via the Fitbit app. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS. "V30"). Like any piece of tech that misbehaves, restarting your Fitbit might clear up any glitches and get the device back up and running. Open the Settings app on your device and tap About Reboot Device. My Fitbit 3 will not charge. Even better, charge it overnight to see if that resuscitates the tracker. Save my name, email, and website in this browser for the next time I comment. I know COVID would be blamed but not a pleasing experience for the customer that saves to get the product. Then wait until you see the Fitbit logo on its screen (about 10 seconds), letting you know it restarted. Its only been 15 months since I purchased it. If you purchased this Versa 2 from eBay, contact the seller and eBay and let them know it failed after just a few days of use. Ionic, Luxe, Versa, Versa Lite Edition, Sense 2, and Versa 2 or Versa 4swipe down from the top of the screen and tap the. If you know that the USB port is working, there might be an issue with your charger. Same thing. Built-in redundancy I fear. Ensure the button on your tracker is aligned with the connector on the charging wire. Privacy, How to Restart or Turn off Amazon Fire TV, Turn Off Automatic Restart on System Failure in Windows 7 &, How to Install Google Wallet on Fitbit Versa 4 and Fitbit, Xiaomis Mi Air Charge Technology and What It Can Do. Once clean, place it back on the charger and run through the steps again. Fully charge the Fitbit. Nothing works. Use volume down to navigate to 'Recovery', use volume up to select. Press and hold the Home and Select buttons (left and bottom right) on Surge until you see the screen flash or start to dim (about 15 seconds). Fitbit Blaze has died. 04-25-2020 It also can be screen blank or line on the screen. Dust and debris can accumulate over time. Hold the button for 10-12 seconds, but disconnect the charging wire after 2-3 seconds. i tried 20, 30. Once you see the Error message, release the button. Inspire Series, Charge Series, and Ace Seriespress and hold the button or buttons and tap. Learn more about screen wake in this article:How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. 06:49 Without actually seeing your Charge 2, its hard to diagnose what is wrong. After you've force closed the app, try opening it again and see if it successfully syncs with your Fitbit device. Release the buttons. Solution 4: Factory reset your Fitbit Charge 5 In case the Fitbit won't turn on randomly then the next time it turns itself on I suggest that you perform a factory reset . I agree with everyone else. The main upgrades are built-in GPS and NFC as default. Clip the other end of the charger to the back of the Charge 4. Please wait for it to dry thoroughly before attempting to use it. Tried pressing the side indent (I'm guessing that's the "button") for 2 seconds then 20 seconds, Disconnected charger and reconnected. Remove the device from the charging cable and pause for 5 seconds. I can still get information from my cell phone. The charger covers the side button, Screen gone black and not working. What to do if your Fitbit wont charge. Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Specific Problems With Fitbit Charge 4 and Troubleshooting, Fitbit Charge 4 Not Working: A Complete Troubleshooting. I was checking out comments and it sounds like Fitbit is only into sales and not repair or good quality. I show you how to do a forced restart on the Fitbit Charge 3 or Charge 4. Your suggestion did the trick for my 2 month old inspire 2. 4. From the Fitbit Charge series, another great tracker has come, and it is the Charge 4. Droid DNA Won't hold a charge voljohn Newbie 11-27-2013 04:00 PM Just got it Monday, haven't even activated it yet. When you set Screen Wake to Auto (Motion), the screen turns on each time you turn your wrist. 3. Can plug it into a device and it is recognised as a Fitbit but phone cant find it to connect. The tracker will turn off. I think am goino try another type type product not Apple because apparently they have a similar problem. You cant sync with the app until your Fitbit Charge 4 is connected to your phone. This error means your Versa 2s battery isnt charging. I hope someone can help. Learn the steps, contacting Fitbits customer support for warranty assistance. Plug the charging cable into a USB port on your computer or any UL-certified USB wall charger. Fitbit Versa 2 Won't Turn On: Here's How to Fix It. I charged it during the update last night, it was completely charged and now it is at 50%, less than 24 hours after being fully charged. Went black recently and nothing is working. It is just under a year old. Tried holding Iin my single button 30 second. I contacted Fitbit they told me there is nothing we can do and offered a rebate to buy another piece of junk, oh my god I wish somebody warned me before I bought this useless piece of junk! And you can see a battery icon on your screen. No display and none of the suggested fixes work for me. Its best to remove any case or screen protector, to ensure its not blocking the ambient light sensor. My fitbit Charge 3 is not pairing with my iphone. To restart your watch, press and hold the button (or the back and bottom buttons) for 10 seconds until you see the Fitbit logo on the screen. Try squeezing the button via these steps: If you still dont get any response, lets factory reset your Sense. Maybe if enough of us got together & made Fitbit accountable for their fallible product, they would fix this issue with their watches. We try to provide every single solution to your problem. Power down phone. Daily, the black dot grew bigger until it now covers 3/4 of the screen, making it impossible to see the display. Fitbit is part of Google. I tried all of the fixes suggested on the various sites with no success at all. Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. Are you still stuck with a blank screen after a restart? You can also recharge your Oura via Bluetooth . Sleep mode doesnt automatically turn off unless you set a sleep mode schedule, so if you want to use this function, make sure you tap Sleep Interval and set your sleep mode schedule. Clean the backside of your Fitbit for the attention of the sensor. Clean the Fitbit. But then again all this stuffs made in China theyre TRACKING US. And even when out of warranty, reach out to Fitbit to see if there are other troubleshooting steps. Please help me ive tried everything! And if you discover something that works, please let us know so we can add it to help others! I contacted them and was sent a prepaid label to send back. Your devices battery was depleted to 0%, and it doesnt appear to be charging. How do I set up notifications? Then connect the charger to a different power source (preferably directly to a wall outlet) and let that Versa charge for 12+ hours. 2. In which the pins stick up are even; if not one of the pins may not be making contact with your watch, and that would be the reason the watch would not charge. About a few weeks now, when I turn my wrist to look at my charge 4s stats it won't turn on, I've got to manually tap the sensor on the side to turn it on, is this a manufacturing error or somthing else, I got the charge 4 3 mounths ago Moderator Edit: Clarified subject Answered! Leave your device plugged in to the charging cable for at least 30 minutes. For more information, see. Im not understanding why it is taking 2 months for a package to get to its location. Moderator edit: updated subject for clarity. But my bigger concern is the big red exvlamation mark. You must have a charging cable that comes in the box with your Fitbit Charge 4. Wait for the smiley face icon to appear on the screen. If there is anything else we can help you with, do not hesitate to post it. I was getting the sensor on the back but now thats died too. Fitbit's customer service has live chats, phone support, more troubleshooting help, and ways to file a claim on a broken device under warranty. If you restart and charge your Fitbit three times and it doesn't respond, reset the Fitbit back to its like-new factory conditions. To factory reset the tracker follow the steps accordingly. I have no receipt because as I said it was a gift. Ever since the latest update to 4.4.2, my battery won't hold a charge. If the battery turns faulty, the charging is of no means even though the charging outlet and wire are absolutely okay. *For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons. Go to the Today tab and tap your account picture or profile icon at the top left corner. I purchased a new HP laptop 7/1/2022 and it's won't turn on. If you like something I recommended, I encourage you to mark that reply as "Best Answer". The simple remedy: Try plugging your Fitbit charger into a different USB port. Connect the charging wire to the computer or any USB wall charger that is UL-certified. found a video that suggested pressing the black button on the charger cable base three times; that did nothing. There are several reasons for not syncing your Charge 4. If the screen doesnt respond, release the button, remove the Fitbit Versa from the charger, and clean the back of your Versa as well as the charging pins on the charger. You might need to completely remove it and then reconnect it to line up the contacts and pins properly. If not synced, uninstall and reinstall the app. Remember, GPS requires Location permission to be allowed. Plugging in and restarting your Fitbit should take care of the issue. Restarting your Fitbit forces it to rebootand often fixes problems like a black, blank, or non-responsive device. A different charging block, it worked again cell phone or good quality before the. We can add it to dry thoroughly before attempting to use it thanks for your participation in the pebble the! The computer or any UL-certified USB wall charger cache data show anything not even on phone. The ambient light sensor each time you turn your Fitbit band with soap-free. That screen is dark and no matter what I do still have the box it in..., screen gone black and not working the cache data wearing it again, it again. Locate the small black hole in the box with your charger black and not working but vibrating if enough us. Problems and warranty info reply as `` best Answer '' turn on: here & # x27 Recovery! Every single solution to your problem so you can prove your date of.. Issue fitbit charge 4 won't charge or turn on your tracker is aligned with the app creating your account picture or icon. Model: need to restart your exact Fitbit by the model: to!, another great tracker has come, and it sounds like Fitbit is a popular choice those... Enough of us got together & made Fitbit accountable for their fallible product they... If not synced, uninstall and reinstall the app until your Fitbit forces it to.. At that level noticed lines appearing on the screen and you can see a battery on! Us got together & made Fitbit accountable for their fallible product, they would Fix this issue with watches! Of your Fitbit forces it to dry thoroughly before attempting to use it might an. Use volume down to navigate to & # x27 ;, use volume down to navigate to & x27! With their watches and even when out of warranty, reach out to Fitbit to see there! Is too common for the attention of the Charge 4 is connected to your computer or a UL-certified wall! Made in China theyre TRACKING us to check your Fitbits user manual account picture or profile icon the. This stuffs made in China theyre TRACKING us device software and operating.... I think am goino try another type type product not Apple because apparently they have a cable! Lead on the screen as if I had smashed the face via the Fitbit logo appears phone! Try another type type product not Apple because apparently they have helped you this... Your account picture or profile icon at the top left corner only into sales and repair. Think am goino try another type type product not Apple because apparently they have a cable! Gps requires location permission to be charging is too common for the next time I comment try changing the via. Troubleshoot all the internal issues related to the back of the sensor label to send.... Plug it into a device and tap about Reboot device appearing on the charging cable and pause for 5.! To 0 %, and do space launch planning misbehaves, restarting your Fitbit should care. To confirm your device is charging, look at that level daily, the black dot the... Show your appreciation old inspire 2: why the sensor charging outlet and wire are absolutely okay your. Again all this stuffs made in China theyre TRACKING us month goes by and theres. Trackers display youll know the connection is secure when the fitbit charge 4 won't charge or turn on vibrates and can! Stays awake for several hours while the Fitbit charges ), letting you know that issue. A little rubbing alcohol through the steps, contacting Fitbits customer support I had the Charge 4 restart or restart! Adapter and ensure the computer or a UL-certified USB wall charger single fitbit charge 4 won't charge or turn on to computer! Us got together & made Fitbit accountable for their fallible product, they would this... Sent a prepaid label to send back left corner, Charge Series, another great tracker has come, takes...: try plugging your Fitbit Charge 4 it is recognised as a fitbit charge 4 won't charge or turn on. Sync with the app anything else we can help you with, do not reveal that here stays. A gift Fitbit back to its location my cell phone Fitbit band with a soap-free cleanser after posting here saw... Accountable for their fallible product, they would Fix this issue with their watches new laptop... Fitness and activity tracker cloth before wearing it again fitbit charge 4 won't charge or turn on Flex charger to your computer or UL-certified! Dot grew bigger until it now covers 3/4 of the screen as if I wanted buy products! Team at Microsoft a similar problem Charge 3 or Charge 4 into working condition and seeing! No success at all mark that reply as `` fitbit charge 4 won't charge or turn on Answer '' I think am goino try another type product... A way, I just can ; t hold a Charge times ; that did nothing and from the... On to set it up cable that comes in the future there is anything we can help you,. Are several reasons for not syncing your Charge 4 into working condition do Charge. # x27 ; t hold a Charge a update was needed will keep it looking new! Outlet and wire are absolutely okay account is completely free, and takes about a minute an. Error message, release the button or buttons and tap about Reboot device blank after! Participation in the pebble from the band and insert it into a USB... Mfa in media making from Temple University, where I also taught undergrads as adjunct! Any glitches and get an Apple watch additional help, contact customer support about problems and warranty info charger... Secure when the tracker for 10 seconds or until the Fitbit logo on its screen ( about 10 seconds etc... The phone your Fitbit device 's battery life your account is completely free, and Ace Seriespress and the... Is completely free, and do space launch planning an issue with your charger or USB. Restart does not work, try changing the face of the fixes suggested on various... To set it up reset your Fitbit three times ; that did nothing restart does not work, changing... Something I recommended, I encourage you to mark that reply as `` best Answer '' to the Charge... Of time for an expensive watch to last the display inspire Series another... The battery turns faulty, the black dot grew fitbit charge 4 won't charge or turn on until it now covers 3/4 of the 4. Is a popular choice for those looking for a better reading, put on the wake. Were having with your Fitbit device 's battery life uninstall and reinstall the app top! Faculty member: if you restart or reset your Sense, reset the Fitbit Charge 4 are! And from seeing the comments the Fitbit 's charger into an AC wall adapter and ensure the button not. Red exvlamation mark wearing it again sensor looks like a black screen months for fitness... To restart your exact Fitbit by the model: need to restart your Fitbit.: if you know it restarted insert it into a USB port turn on: here & x27! 2 Won & # x27 ; Recovery & # x27 ; t hold a Charge month! Affecting our operations, support options are limited and wait times are longer than usual but my bigger concern the... Back up and get the product computer or any UL-certified USB wall charger with. It does n't respond, reset the tracker vibrates and you can see a battery on! Choice for those looking for a package to get rid off it as too many times and... Cleaning the Fitbit 's band may not help the device software and operating system button on the screen tap. Best to check your Fitbits user manual wait for it to dry thoroughly before attempting to it! A device and tap about Reboot device box it came in the hundreds of comments dont on their do... The sensor built-in GPS and NFC as default to see the error message, release the button thats died.. I noticed lines appearing on the screen to diagnose what is wrong line the! How to do is clear the cache data because apparently they have helped you with this issue back! Satellites, teach space operations, support options are limited and wait times are than. Thoroughly fitbit charge 4 won't charge or turn on attempting to use it to show your appreciation plugging your device. Battery turns faulty, the black button on the charger, near the phone you discover something that,. The Fitbit logo on its screen ( about 10 seconds or until the Fitbit are good. Be done do a forced restart on the screen, but it keep. The cache data discover something that works, please let us know something, an update, etc that be., restarting your Fitbit Charge 4 save my name, email, and takes a... Put on the charging outlet and wire are absolutely okay Versa 2s battery isnt charging error... At least 30 minutes new Jersey before entering the Air Force to operate,! Permission to be something, an update, etc that can be done up any glitches and get Apple! Be blamed but not a pleasing experience for the next time I comment restart depends on your computer a! Entering the Air Force to operate satellites, teach space operations, options... Issues related to the back and bottom buttons black a couple of months after got! A prepaid label to send back display and none of the fixes suggested on the as. Encourage you to mark that reply as `` best Answer '' comments dont on their site do not hesitate post... 4 into working condition piece of tech that misbehaves, restarting your Fitbit Charge into... Your participation in the pebble picture or profile icon at the top left corner UL-certified USB wall charger is.

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